Cynthia M. Sanborn 87C
Executive Vice President and Chief Operating Officer
Cindy M. Sanborn is executive vice president (EVP) and chief operations officer (COO) for CSX Transportation. In this capacity, she is responsible for all aspects of safe, reliable, and cost-effective service delivery. She directs the operation of more than 1,200 trains daily, the maintenance of approximately 4,000 locomotives and 67,000 rail cars, and the maintenance and upgrades of the company’s more than 21,000-route-mile network in the eastern United States and two Canadian provinces.
CSX’s network connects every major metropolitan area in the East, serving nearly two-thirds of the country’s population, and a majority of its consumption of goods. In 2014, CSX delivered approximately 4.2 million carloads and 2.7 million containers and trailers. Sanborn is also responsible for operations safety,and this Fortune 250 company is consistently among the rail industry’s top performers in accident and injury prevention.
Sanborn, who joined CSX in 1987, was named EVP in February 2015 and added the COO role in September 2015. Previously, she was vice president and chief transportation officer.
With her leadership, CSX produced significant advancements in safety, customer service, and productivity. She led the implementation of Total Service Integration, which increased customer satisfaction while lowering costs, and is widely recognized for building a customer-centric culture. Her career also includes other key senior leadership roles in operations. Prior to becoming chief transportation officer, she served as the company’s vice president of operations for the Northern Region. In addition, she has held various leadership roles in Network Operations, Locomotive Management, and division operations.
Sanborn earned a bachelor’s degree from Emory and a master’s degree in business administration from the University of Miami. She currently serves on the Board of Directors of Conrail and the Transportation Technology Center, and she has been recognized for her contributions to diversity recruiting and employee development.